FAQs

Frequently Asked Questions (FAQs)

1. What payment methods do we accept?

We accept Credit & Debit Cards, UPI, Net Banking, Wallets. All payments are secure.

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2. How long does shipping take?

Orders are processed within 1–3 business days and usually delivered within 5–10 business days, depending on your location.

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3. Do we ship across India?

Yes, we ship to most locations across India. Serviceability is shown at checkout based on your pin code.

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4. What is our return & refund policy?

We follow a no-return policy. Returns are only accepted if the product is received damaged or defective, and an unboxing video is mandatory.

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5. What should you do if you receive a damaged product?

Please record a clear unboxing video and contact us within 24 hours of delivery with your order ID. Claims without an unboxing video will not be accepted.

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6. How can you contact customer support?

You can email us at contact@glowkus.in . Please mention your Order ID for faster support. We usually respond within 48 hours.