Shipping policy

Glowkus (“we”, “us”, “our”) is the operator of this website. By placing an order on our website, you agree to the terms outlined in this Shipping Policy. These terms are designed to clearly set expectations and protect both the customer and Glowkus.

General Information

We make every effort to ensure accurate product availability on our website. However, in rare cases of stock discrepancies:

  • We will fulfill the available items from your order, and

  • Contact you to choose between waiting for restocking, selecting an alternative product of equal or higher value (subject to availability), or receiving store credit for the billed amount.

By purchasing from Glowkus, you acknowledge and agree to abide by this policy.

Order Processing & Dispatch

  • Orders are processed and dispatched within 1–3 business days, excluding Sundays and national holidays.

  • Our warehouse operates Monday to Friday during standard business hours.

  • Orders are not shipped on weekends or public holidays.

Once your order is dispatched, you will receive a confirmation email or message containing tracking details to monitor your shipment via the courier partner’s website.

Delivery Timelines

  • Estimated delivery time is 3–7 business days after dispatch, depending on your location.

  • Delivery timelines are indicative and may vary due to courier delays, weather conditions, regional restrictions, or other unforeseen circumstances.

  • Once the order has been handed over to the courier partner, any delay caused during transit is beyond Glowkus’ direct control. We will, however, assist in coordination wherever possible.

Address & Contact Details

Customers are responsible for providing a complete and accurate delivery address and valid contact details at checkout.

Glowkus will not be responsible for:

  • Delays

  • Failed deliveries

  • Loss of shipment
    caused by incorrect or incomplete address or contact information provided by the customer.

Delivery Attempts & Re-shipping

  • Courier partners usually attempt delivery up to two times.

  • If the package is not received after the second attempt, it may be returned to us.

  • Any additional re-shipping attempts will incur extra shipping charges, which must be borne by the customer.

  • Please contact our support team in such cases for assistance.

Non-Delivery or Technical Issues

In rare cases where an order is not delivered due to a technical or logistical issue, customers are requested to contact us via email with order details.

  • Resolution or refund processing may take up to 15 business days, depending on the investigation and courier response.

Damaged Shipments

If your order is received in a damaged condition:

  • Please contact us immediately and refer to our Return & Refund Policy.

  • Claims must follow the stated procedure, including mandatory proof requirements.

International Shipping, Customs & Taxes

For international orders:

  • Customs duties, taxes, or import charges vary by country and cannot be predicted.

  • Any such charges levied by the destination country or courier partner are the sole responsibility of the buyer.

  • Glowkus is not responsible for delays caused by customs clearance.

Glowkus reserves the right to modify or update this Shipping Policy at any time without prior notice.

For further assistance, please contact our support team through the details provided on our website.